Jodie Lee Flowers is pleased to offer you the convenience of online shopping. Please review the general conditions of purchase contained in this website. Your use of this site will imply your agreement with these general conditions. If you have any questions, please contact our team on 61 85 823 100 or firstname.lastname@example.org
returns and refunds
Jodie Lee Flowers goes to great lengths to source the very best product for our customers. Our reputation depends on it. However, we are dealing with an organic product and on rare occassions this product may not meet expectations.
You can generally expect your flowers to last from 4 -7 days provided they are cared for correctly.
5 main steps will help your flowers to last as long as possible:
1. Stems should be cut on an angle (in or under running water if possible) as soon as you receive the flowers
2. Ensure the vase that is used is clean and filled with fresh water
3. Always keep an eye on the water levels and change the water completely every two days
4. Keep the flowers out of direct sunlight
5. Keep the flowers away from drafts and air-conditioning
If you feel the flowers have not lasted for at least three days let us know within this time by calling 61 85 823 100. Once we are confident that they have been cared for as recommended, we will happy replace the flowers.
Please note that we may firstly request a photo of the flowers and can only replace them if we are able to pick up the old flowers at the same time as we deliver the replacements.
We are always available on 61 85 823 100 to answer any of your concerns or questions regarding the care of your flowers.
Orders cancelled outside of 48 hours of the requested delivery time will incur a 50% administration charge. We do not offer refunds on orders cancelled within 48 hours of the delivery bracket/date. Refunds can only be made back the credit card that was used for the original purchase.
Re-Delivery, Saturday Deliveries & Public Holidays
By using our delivery service, you agree to let our drivers use their best professional judgment as to whether or not the flowers can be safely left at the delivery address should no one be there to receive them. We can hold no liability for the flowers from this point on.
If a delivery has been attempted unsuccessfully and requires a second or subsequent delivery to be made (e.g. You have provided us with an incorrect address or no one is home during your selected delivery time and there is no safe place to leave the order) a redelivery fee will apply to the same value as the original delivery fee. You will be contacted before the arrangement is redelivered and given the option to pick the arrangement up from our store in Berri. If Jodie Lee Flowers is in any way responsible for the redelivery, this redelivery fee will not apply.
In the rare event that there has been an issue with delivering your order and we have been unable to reach you first, we reserve the right to call the recipient. At all times your details will be kept confidential.
If a security person, receptionist or concierge is obligated to receive the flowers on the recipients behalf, we cannot accept responsibility for the flowers from this point on.
Orders with alcohol cannot be left unattended. Should no one be at the delivery address, the order will be returned to the store and a redelivery fee will apply.
Saturday deliveries by prior phone arrangement only.
Please note that we do not deliver on Public Holidays.
All pricing is in Australian Dollars (AU$) and includes GST.
Flower varieties and colours shown in the online shop are subject to availability. Our staff will always endeavour to match the product as shown, but should the flower not be available, they will substitute these with an equally attractive flower of equal or greater value. The same applies to vases and glassware.
If you have any special requirements, we welcome you to call us on 61 85 823 100.
The authenticity of this site has been established to view our digital certificate information. This digital certificate ensures that all information that you provide us with is encrypted and transmitted via 128 bit SSL (Secure Socket Layer).
SSL is the industry standard for the transmission of credit card details. Your information is encrypted using a complex mathematical algorithm before being sent over the Internet. It is almost impossible for an unauthorised party to seize the encrypted data.
You will know that your details are being safeguarded by looking for the padlock or unbroken key that will appear at the bottom of your browser whenever you are providing us with personal information.
Information at Jodielee.com is protected by is sophisticated firewalls and other security systems. We also have strict organisational procedures in place to ensure that the integrity of your data is maintained at all times.
Your bank can also provide you with additional information regarding the security of your credit cards.
If you have any concerns or questions relating to your security while using this website, please call us on 61 85 823 100
Online Privacy Statement
Of utmost importance is the fact that we do not sell, rent or otherwise distribute your information outside of the company. Generally, we use the information we collect about you for two purposes:
1. To facilitate your requirements by ensuring your orders and enquiry's are forwarded to the correct people and actioned in a timely manner, and
2. To enable us to send you relevant marketing information.
We always provide customers with an opportunity to opt-out of receiving future offers via e-mail. If you don't wish to receive new information, just e-mail us at email@example.com and we will delete your details from all internal marketing lists and future campaigns.
If you have any concerns or questions relating to your privacy while using this website, please call us on 61 85 823 100
Offering Information to Other Parties
We only use or disclose information about our customers in ways they would expect. This means we only use information to meet your requirements of us or improve our website. This information is not available to any organisations outside of Jodie Lee Flowers.
Please note that this policy only covers the Jodie Lee Flowers website at http://www.jodielee.com. Links within this website to other web sites are not covered by this policy.
Changes to this Policy
Jodie Lee Flowers reserves the right to change this policy at any time. Please check this page periodically for changes. Your continued use of our site following the posting of changes to these terms will mean you accept those changes. Information collected prior to the time any change is posted will be used according to the rules and laws that applied at the time the information was collected.
Jodie Lee Flowers maintains this website for your personal information, education, and communication. All material, graphics, icons, illustrations, images, information, logos, photographs, software, text, on the website ("Content") are the property of Jodie Lee Flowers, its suppliers and/or licensors unless expressly indicated otherwise on the website. The Content is protected under Australian and international copyright laws. The Content is for your personal, non-commercial use, you are not permitted to modify, copy, reproduce, frame, upload to a third party, post, transmit or distribute the Content or any part of it in any way except as expressly provided for on the website or expressly authorised in writing by Jodie Lee Flowers.
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